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Everything you need to know about our services, how engagements work, timelines, and support for Rush Media products.

Services

  • What does Rush Media do?

    We're a full-service growth agency with three service lines: marketing production (video, graphic design, and copywriting), web apps and webpages (custom SaaS tools, Shopify apps, and landing pages), and business strategy for startups and companies doing seven figures and up.

  • What kinds of video do you produce?

    Video sales letters (VSLs), UGC-style creator content, and paid social video. We also handle the graphic design and copywriting that go with them, so a campaign's video, statics, and page copy tell one story.

  • Can you build a custom app or tool for my business?

    Yes. We build custom SaaS tools, Shopify apps, and landing pages. You can see examples of software we've designed and built on our Products page.

  • Do I have to hire you for all three services?

    No. Many engagements focus on a single discipline. The advantage of working with one team is that it's easy to add production, software, or strategy later without starting over with a new vendor.

  • What industries do you work in?

    We've worked with supplement brands, e-learning platforms, food delivery, and SaaS. If you're in a different category, get in touch — what matters most is that you're ready to move quickly.

Engagement models

  • How do engagements work?

    Every engagement is scoped around the work — whether that's a defined project, ongoing production, or strategic support. On our first call we'll learn what you need and recommend a structure that fits.

  • How is pricing determined?

    Pricing depends on scope: what we're making or building, how much of it, and how quickly you need it. After an initial conversation we'll put a proposal in writing so you know exactly what's included before anything starts.

  • Do you work with early-stage startups?

    Yes. Our business strategy work is built for both startups and established companies doing seven figures and up. For earlier-stage teams, we focus on where limited time and budget will have the most impact.

Timelines

  • How long does a project take?

    It depends on the scope. A set of ad creatives, a landing page, and a custom app all run on very different timelines. We'll give you a timeline as part of the proposal, and we'll tell you up front if a deadline isn't realistic.

  • Can you work on a tight deadline?

    Moving fast is part of how we're built. Tell us your date when you reach out, and we'll be straightforward about what's achievable by then.

  • How soon can we start?

    Email us or send a message through the contact form. Once we've agreed on scope, we'll confirm a start date with you.

Working with us

  • What happens on the first call?

    We'll ask about your business, your goals, and what you've already tried. You'll leave with a clear sense of how we'd approach the work and what the next step would be.

  • How do reviews and feedback work?

    We share work in rounds so you can review and react before anything goes live. We agree on who gives feedback and approves work at the start, so decisions don't stall.

  • Who owns the work you create?

    Ownership of deliverables is set out in your agreement with us. Our Terms of Service describe the default terms, and your project agreement or statement of work can modify them.

  • How do I get in touch?

    Email us at automation@rushmediateam.com, or send a message through the contact page.

Product support

  • How do I get help with a Rush Media product?

    Send us a message through the contact form and choose "One of our products" under what you need help with. Include the product name and a description of the issue so we can route it to the right person.

  • Can I get access to one of your products?

    Reach out through the contact form with the product you're interested in, and we'll let you know about availability.

  • How do I report inappropriate content in one of your apps?

    Several of our products let users upload or save material such as ads, creative assets, and reviews. If you find content that violates our Review & Content Policy or infringes your rights, contact us with a link or description of the content and we'll review it.

  • How do I request access to or deletion of my data?

    Submit a request on our Your Privacy Rights page. We'll verify your identity and respond within the time required by applicable law.

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